Terms of Service
Grooming a pet is by nature dangerous due to the combination of sharp equipment needed to groom your pet and sudden, unexpected movement pets can make. The client releases Mobile Pet Grooming SPA Peninsula, its agents, officers, sub-contractors, and employees from any and all liabilities, financial, and otherwise, for injuries or damage to the Client, the Client’s pet, or any other property of the Client, which arise in any way from services and/or products provided by or as a consequence of the Client’s association with Mobile Pet Grooming SPA Peninsula
The Client assumes all liabilities, financial and otherwise, for the behavior and health of their pet. On services rendered by Mobile Pet Grooming SPA Peninsula, the Client waives any and all claims, actions, or demands of any nature, foreseen or unforeseen, against Mobile Pet Grooming SPA Peninsula relating to the care, control, health, and/or safety of the Client’s pet arising during or after services. Mobile Pet Grooming SPA Peninsula is not responsible for the escape or loss of any pet(s). The Client understands it is possible to even for vaccinated pets to become ill with an infectious disease despite being vaccinated.
Mobile Pet Grooming SPA Peninsula is not responsible for any allergic reactions resulting from the use of any products. The Client also agrees to disclose the use or application of any chemical products (such as flea & tick treatments) on the pet before the time of service. Mobile Pet Grooming SPA Peninsula has the right to refuse service at any time for any reason. The Client understands that repeatedly aggression or biting of humans or other animals, must be notified to Mobile Pet Grooming SPA Peninsula before services are rendered. A muzzle may be used if deemed necessary by the groomer. If a pet injures the groomer with a vicious or aggressive bite or attack, the Client agrees to take full responsibility and will be held liable for the expenses related to the treatment of the groomer’s injuries. All bites will be reported to the local authorities as required by law. If at any time during the grooming process the groomer determines for any reason the grooming process should be discontinued, the Client agrees to pay all charges.
Please read: Pet Service Consent form
The Client grants permission for Mobile Pet Grooming SPA Peninsula, to obtain medical treatment for their pet(s), should it become necessary. This treatment may occur at any veterinary clinic selected by Mobile Pet Grooming SPA Peninsula The Client agrees to pay all costs associated with emergency medical treatment. The Client also agrees to allow Mobile Pet Grooming SPA Peninsula, to treat minor cuts, nicks, burns, or injuries at the time of the occurrence if those injuries are determined by the groomer to not require special vet care. The groomer is not a veterinarian. All advice given is strictly personal opinion.
The Client is aware that if the coat on their pet(s) is in a matted condition, the pet(s) may not be able to receive the style of cut the Client is requesting. If the matting is severe, brushing the coat out may be too stressful and painful for the pet. In this case, a shave down may be required. Many skin conditions (including but not limited to bruising, lesions, open sores, maggot or other parasite infestations, scabbing, hair loss, fungal infections, hot spots, etc.) are the result of a matted coat, and it is impossible for any groomer to know what condition the skin may be in underneath a matted coat. If a condition is discovered during the grooming process, the groomer will make the Client aware of this condition at the conclusion of the service. The Client will not hold the groomer or Mobile Pet Grooming SPA Peninsula liable for any condition or injury related to a matted coat, or the removal of such. Matted pet(s) is at greater risk of injury during the grooming process.
The Client agrees Mobile Pet Grooming SPA Peninsula is not responsible for skin changes or coat re-growth or changes after the grooming service. The groomer and Mobile Pet Grooming SPA Peninsula advises against shaving a double coat due to the risk of poor or no re-growth, as well as coat quality changes and other unknown issues.
The Client agrees the process of grooming may become stressful for their pet, both physically and mentally, especially in pets with known or unknown medical conditions. The stress of grooming may cause latent, unknown, active or inactive conditions to become active or inflamed and can result in illness, seizures, or the death of their pet. The Client agrees not to hold the groomer or Mobile Pet Grooming SPA Peninsula responsible for any reactions their pet(s) may have to the grooming process. Mobile Pet Grooming SPA Peninsula is not responsible for any pre-existing medical conditions, known or unknown, or the aggravation of those conditions.
The Client agrees they are legally able to make decisions on behalf of the pet(s) being serviced by Mobile Pet Grooming SPA Peninsula.
The pet(s) must not have been exposed to distemper, rabies, or parvovirus within thirty (30) days preceding any services received, and each pet has been inoculated as required by Law. The Client agrees to present proof of vaccination upon request. This agreement applies to all current, past and future services provided by Mobile Pet Grooming SPA Peninsula. The Client agrees to bring any known new behavioral or medical conditions to the attention of Mobile Pet Grooming SPA Peninsula before the time of service.
Any photograph(s) or video(s) taken by or sent to Mobile Pet Grooming SPA Peninsula or their associates are considered to be the property of Mobile Pet Grooming SPA Peninsula and can be used and/or reproduced in marketing and other materials without any further consent or authorization and the Client will not be entitled to any compensation for their use.
Aggressive or Dangerous Pets: Owners MUST inform Mobile Pet Grooming SPA Peninsula if your pet(s) bite, has bitten, or is aggressive to people, other pets or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your pet and protects both the pet and the groomer. Mobile Pet Grooming SPA Peninsula reserves the right to refuse/stop services for such pet(s) at any time before or during the grooming process, and charge a handling fee for Aggressive Dogs in addition to the regular grooming charge. If the pet should bite, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.
Health, Medical Problems & Senior Pets: Grooming procedures can sometimes be stressful, especially for a senior or ill pet or pet and can expose hidden medical problems or aggravate a current one during or after the groom. Because these pets have a greater chance of injury, these pets will be groomed for cleanliness and comfort. In the best interest of your pet, this contract/agreement will give Mobile Pet Grooming SPA Peninsula permission to obtain immediate veterinary treatment for your pet should it be deemed necessary. We will do our best to contact you first, then take your pet to your authorized Veterinarian. It is agreed that all expenses for Veterinary care will be covered by the pet’s owner upon signing this contract/agreement.
Mat Removal: Pets with matted coats need extra attention during their grooming session. Mats left in a pet’s coat only grow tighter and can strangle the pet’s skin, or eventually tear it open. Mobile Pet Grooming SPA Peninsula does not wish to cause serious or undue stress to your pet, and will not continually de-mat your pet for you. Mats can be very difficult to remove and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats.
After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases, pets may also exhibit brief behavioral changes. Prevention is the best defense against matting by scheduling regular grooming appointments. There is an extra charge for dematting.
The Client agrees to any additional charges for dematting.